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How to access a Netflix account after a loved one dies?

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If your loved one, such as a spouse, has passed away and they were the owner of a Netflix account you shared, you may want to update the account profile information instead of canceling and opening a new account. In doing so your view history and preferences will be saved. Here’s how you can update Netflix account credentials:

  1. Access the account using one of the following:
  2. Once logged in, hover the mouse over the profile image ▼ in the top right corner of the homepage, then select on Account.Netflix
  3. Update the account email, password, phone and billing information.Screen_Shot_2020-04-17_at_7.44.12_PM

Published on April 18, 2020

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